Employer: Cox Communications, Inc.

Advantages of Joining Cox Communications:

- Competitive pay and generous incentives
- Comprehensive benefits package including medical insurance, retirement planning, and paid time off
- Free Internet and discounts on other Cox services
- Tuition reimbursement and adoption assistance
- Opportunities for career growth and advancement within Cox

Job Description:

- Position: Customer Care Specialist I
- Management Level: Individual Contributor
- Travel: No
- Work Shift: Variable (United States of America)

Responsibilities:

- Assess customers' needs and suggest appropriate products and services
- Handle billing adjustments, claims negotiation, and product returns/substitutions
- Stay up-to-date on Cox Business products and services
- Provide exceptional customer experience and ensure customer satisfaction

Qualifications:

Minimum:

- High school diploma, GED, or relevant work experience
- 6 months experience using a computer and navigating multiple screens
- 1 or more years of customer service experience
- Must live in Hampton Roads, Wichita, Omaha, OKC, or Baton Rouge or a surrounding community within those states
- Must have high-speed internet connection available at home
- Excellent skills in creating exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving
- Ability to learn and apply new procedures
- Good teamwork and communication skills
- Solid analytical skills to determine the best course of action
- Must be able to work in a highly structured call center environment
- Enthusiastic and personable

Preferred:

- 1+ years of experience working in a position that requires meeting sales goals
- 1-2 years of experience in a customer service role, not specific to just Call Centers
- Strong aptitude for helping customers and a customer experience focus
- Ability to adapt to constant change

Additional Information:

- Cox is an Equal Employment Opportunity employer
- Cox does not accept resumes from third-party agencies without prior engagement
- Cox provides reasonable accommodations for qualified applicants or employees with disabilities, unless it causes undue hardship.