Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive starting base pay with opportunities for bonuses and incentives
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Comprehensive health benefits, including medical, dental, and vision coverage after 90 days of employment
- Opportunities for career growth and internal promotions within the organization
- Fun, engaging work environment with a casual dress code
- MCI provides necessary equipment for remote work, ensuring a smooth start

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to enhance customer experiences
- Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or technical support roles
- Strong aptitude for conflict resolution and problem-solving
- Experience in a fast-paced environment with changing demands
- Familiarity with call center operations and technologies

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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