Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive base pay with regular reviews and raises based on tenure and performance
- Opportunity for career advancement and growth within the organization
- Paid time off, holidays, and comprehensive benefits after 90 days of employment
- Engaging work environment with fun contests and incentives, including cash prizes and electronics
- MCI provides equipment for remote work, ensuring a seamless start
- Flexible scheduling with full-time positions available across various shifts

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply skills to promote upgrades
- Escalate customer dissatisfaction appropriately to the managerial team

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment with changing dynamics
- Previous experience in a call center setting
- Demonstrated reliability and punctuality in previous roles

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveCompensation

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