Employer Industry: Ticketing Industry

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage with a diverse range of clients and events
- Dynamic work schedule with various shifts available
- Comprehensive training provided to ensure success in the role

What to Expect (Job Responsibilities):
- Field inbound support calls and emails, resolving first-level support inquiries
- Contact supplying teams to confirm delivery details and updates
- Relay delivery information to clients and coordinate updates
- Act as a liaison between retail clients and the Fulfillment Team through internal chats and emails
- Troubleshoot and answer general questions related to client ticket requests

What is Required (Qualifications):
- At least one year of experience working in a high-volume call center job
- At least one year of experience in a professional customer service position
- High School Diploma or equivalent required
- Excellent communication skills, both verbal and written
- Ability to work flexible hours, including evenings and weekends

How to Stand Out (Preferred Qualifications):
- Experience in the ticketing or entertainment industry
- Familiarity with CRM software or ticketing platforms
- Strong problem-solving skills and the ability to work under pressure
- Bilingual abilities, particularly in Spanish, are a plus

#TicketingIndustry #CustomerService #CareerOpportunity #TrainingProvided #FlexibleSchedule

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