Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Regular reviews and raises based on tenure and performance
- Opportunity for advancement within the organization
- Fun, engaging work environment with a casual dress code
- Incentives including monetary rewards and prizes such as electronics and trips
- Comprehensive benefits including medical, dental, and vision coverage options
- Paid time off and paid training opportunities

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Ensure first call resolution through problem solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- The ability to type swiftly and accurately (20+ words a minute)
- Basic understanding of the Windows operating system
- An aptitude for conflict resolution, problem solving, and negotiation
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment

#BPO #CustomerService #CareerGrowth #CompetitiveCompensation #WorkLifeBalance

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