Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive salary and comprehensive benefits package, including 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Supportive and collaborative work environment dedicated to improving patient care
- Chance to make a positive impact on patient journeys and healthcare outcomes

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns while meeting service level goals
- Schedule, reschedule, and cancel patient appointments accurately following established protocols
- Collect and perform data entry of patient demographic and insurance information
- Maintain confidentiality and adhere to corporate compliance policies
- Provide exceptional customer service and escalate any issues to management as necessary

What is Required (Qualifications):
- Must have a High School Diploma; Associate degree or bachelor’s degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- Excellent communication skills, both oral and written
- Ability to multitask and work independently in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related role
- Proficient in Windows Office programs (Word, Excel, PowerPoint)
- Strong organizational skills and attention to detail
- Ability to maintain a positive attitude while working under pressure
- Experience with specialized computer applications

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