Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Comprehensive benefits package including 401k, PTO, medical, dental, vision, and tuition reimbursement
- Supportive and collaborative work environment focused on improving patient care
- Chance to make a positive impact on patient engagement and satisfaction

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns satisfactorily
- Schedule, reschedule, and cancel patient appointments following established protocols
- Collect and accurately enter patient demographic and insurance information
- Provide exceptional customer service while maintaining confidentiality of patient information
- Escalate issues to management and assist with other projects as assigned

What is Required (Qualifications):
- High School Diploma required; Associate or Bachelor’s degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- Excellent communication skills, both oral and written
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Ability to multi-task in several computer applications while engaging with customers
- Strong organizational skills and ability to prioritize tasks effectively
- Positive attitude and ability to work well in a fast-paced environment
- Self-motivated and goal-oriented with the ability to work independently

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