Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Excellent total compensation package, including competitive salary and benefits
- Comprehensive benefits such as 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program
- Chance to make a positive impact on patient access to care and overall healthcare outcomes

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns satisfactorily
- Schedule, re-schedule, and cancel patient appointments accurately following established protocols
- Collect and perform data entry of required patient demographic and insurance information
- Provide exceptional customer service while maintaining confidentiality
- Escalate any issues to management as needed and assist with other projects as assigned

What is Required (Qualifications):
- High School Diploma required; Associate degree or bachelor’s degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- Excellent communication skills, both oral and written
- Ability to work independently and maintain confidentiality

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related service environment
- Proficient in using Windows Office programs (Word, Excel, PowerPoint)
- Strong organizational skills and ability to multitask effectively
- Positive attitude and ability to work well in a fast-paced team environment
- Ability to learn specialized computer applications quickly

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