Employer Industry: Patient Engagement Services

Why consider this job opportunity:
- Competitive salary with an excellent total compensation package
- Comprehensive benefits including 401k, PTO, medical, dental, vision, and tuition reimbursement
- Opportunity for career advancement and growth within the organization
- Fully remote work opportunity with flexible scheduling options
- Supportive and collaborative work environment focused on improving patient care
- Chance to make a positive impact on patient access to healthcare services

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns to meet service level goals
- Schedule, re-schedule, and cancel patient appointments accurately following established protocols
- Collect and perform data entry of patient demographic and insurance information
- Utilize professional communication skills to assist patients with their scheduling needs
- Maintain confidentiality of account information and provide exceptional customer service

What is Required (Qualifications):
- High School Diploma required; Associate's Degree or Bachelor's Degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- Excellent communication skills, both orally and in writing
- Ability to work independently and manage multiple tasks in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with various software systems used for scheduling and documentation
- Strong organizational skills and attention to detail
- Positive attitude and ability to work well with others
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

#PatientEngagement #CustomerService #RemoteWork #HealthcareCareers #CareerGrowth

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