Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity to work remotely from home
- Competitive salary and comprehensive benefits package including 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program
- Chance to make a positive impact on patient care and engagement
- Supportive work environment within a mission-driven organization
- Opportunities for career advancement and personal growth

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns satisfactorily
- Schedule, reschedule, and cancel patient appointments while following established protocols
- Collect and perform data entry of patient demographic and insurance information accurately
- Utilize professional communication skills to assist patients with their scheduling needs
- Maintain confidentiality of account information and adhere to company policies and procedures

What is Required (Qualifications):
- High School Diploma required; Associate or Bachelor's degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- Excellent communication skills, both oral and written
- Ability to multi-task and maintain organization in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related call center environment
- Proficiency in Windows Office programs (Word, Excel, PowerPoint)
- Strong problem-solving skills and ability to de-escalate customer issues
- Familiarity with various software systems for scheduling and data management

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