Employer Industry: Healthcare Services

Why consider this job opportunity:
- Full-time remote work flexibility
- Comprehensive benefits package available from the first day of the month after hire date, including medical, dental, vision, and life insurance
- Tuition assistance provided from day one
- Opportunity to work within a large nonprofit healthcare organization with a commitment to community service
- Supportive work environment with a focus on professional and personal well-being

What to Expect (Job Responsibilities):
- Manage a high volume of customer contacts, including incoming and outbound calls, emails, and chats from patients
- Ensure adherence to performance and customer service standards while providing exceptional service
- Exceed individual service level standards, including metrics such as contacts managed and average response time
- Accurately document and code all interactions with patients
- Provide support for patient inquiries, including event registration and MyChart patient portal assistance

What is Required (Qualifications):
- High School Diploma or GED
- No prior experience required
- Must be available and punctual for scheduled work shifts
- Exceptional communication skills, both verbal and written
- Ability to maintain patient privacy and security as outlined by HIPAA

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in healthcare settings
- Familiarity with electronic medical records systems, such as EPIC
- Knowledge of healthcare terminology and services
- Strong problem-solving skills and ability to manage multiple tasks simultaneously

#HealthcareServices #CustomerService #RemoteWork #CommunityImpact #CareerGrowth

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