Employer Industry: Telecommunications

Why consider this job opportunity:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time and Paid Parental Leave
- Employee Referral Bonuses and Exclusive Entertainment Discounts/Perks
- Opportunity to lead and mentor a team in a dynamic environment

What to Expect (Job Responsibilities):
- Lead and manage a team of customer engagement specialists to ensure adherence to schedules and successful call center processes
- Provide coaching and mentoring to foster engagement and a high-performance culture
- Oversee the management of call/ticket resolution metrics ensuring timely response and resolution
- Analyze call monitoring trends to identify opportunities to enhance the customer experience
- Act as the management escalation point for escalated calls and customer dissatisfaction

What is Required (Qualifications):
- Minimum of 2 years’ experience in call center and customer service roles
- Demonstrated ability to provide leadership and motivation to a team
- Working knowledge of call center concepts, practices, and procedures
- Knowledge of cable and telecommunications products and services
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays

How to Stand Out (Preferred Qualifications):
- At least one year of experience with AMDOCS strongly preferred
- Superior customer service delivery skills
- Focused and driven to achieve results

#Telecommunications #CustomerService #Leadership #CareerOpportunity #EmployeeBenefits

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