Employer Industry: Healthcare Services

Why consider this job opportunity:
- Hourly rate of $16.75
- Full-time employment with comprehensive benefits
- Substantial call center and customer service training provided
- Opportunities for career growth within a supportive work environment
- Chance to make a positive impact on Medicaid providers in Montana
- Flexible remote work opportunity

What to Expect (Job Responsibilities):
- Respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures
- Gather information, assess caller needs, research and resolve inquiries, and document calls
- Provide clear and concise information regarding provider claim status, eligibility, and enrollment status
- Follow documented policies and procedures, including call handling and escalations
- Act as an advocate for Medicaid providers to ensure their needs are met

What is Required (Qualifications):
- Must be at least 18 years of age with a high school diploma or GED
- Minimum of one year of medical insurance or medical office experience
- Ability to communicate clearly and confidently
- Strong attention to detail, grammar, and spelling accuracy
- Must pass pre-employment screenings

How to Stand Out (Preferred Qualifications):
- Experience with Medicaid Programs Policy and Eligibility
- Prior call center or professional office experience
- Computer system experience with data entry and database documentation knowledge
- Positive and energetic attitude
- Ability to multi-task and manage time effectively

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #MedicaidSupport

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