Employer Industry: Healthcare Services

Why consider this job opportunity:
- Paid training period provided
- Medical, Dental, Life, Vision, HSA, and 401K benefits available
- Paid Time Off (PTO) offered
- Equipment provided for remote work
- Opportunity to contribute to enhancing member and provider engagement and satisfaction

What to Expect (Job Responsibilities):
- Manage inbound and outbound calls, providing accurate responses to member and provider inquiries
- Review, verify, and process membership applications to ensure completeness and accuracy
- Maintain and update member information in CRM systems, ensuring data integrity
- Perform regular audits of member data for compliance with client standards and regulations
- Collaborate with cross-functional teams to resolve issues and improve service delivery

What is Required (Qualifications):
- High School Diploma or General Education Degree (GED) required
- 2-4 years of experience in health insurance processing, customer service, call center, or medical office
- Strong understanding of healthcare terminology, including ICD-9 and ICD-10 coding
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems
- Must be able to clear a background check

How to Stand Out (Preferred Qualifications):
- Strong typing and data entry skills with the ability to manage multiple systems simultaneously
- Proven ability to multitask and prioritize effectively in a busy work environment
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Passion for delivering exceptional customer service

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