Employer Industry: Technology Services

Why Consider this Job Opportunity:
- Competitive pay up to $(amount)
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction

What to Expect (Job Responsibilities):
- Provide 3rd Level telephone contact support
- Respond to and resolve customer requests related to software, hardware, and network operations
- Achieve First Contact Resolution performance metric consistently
- Document calls and cases accurately
- Escalate tickets as needed for on-site support

What is Required (Qualifications):
- Critical thinking skills
- Detail-oriented
- Customer service skills
- Good communication skills
- Ability to multitask

How to Stand Out (Preferred Qualifications):
- 2+ years of experience in technical support or customer service role
- Familiarity with export control regulations
- Strong problem-solving skills
- Prior experience working in a remote environment

#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #CompetitivePay

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