MCI

Remote Customer Service Agent


Pay$15.00 / hour
LocationSavannah/Georgia
Employment typeFull-Time

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  • Job Description

      Req#: 6584
      Employer Industry: Business Process Outsourcing (BPO)

      Why consider this job opportunity:
      - Salary up to $16.10 per hour
      - Opportunities for career growth and internal promotions
      - Paid training provided to enhance your skills while earning a paycheck
      - Incentives and rewards, including cash bonuses and prizes
      - Comprehensive health benefits available after 90 days of employment
      - Casual dress code and a fun, engaging work environment

      What to Expect (Job Responsibilities):
      - Handle inbound calls and make outbound sales inquiries using advanced contact center technology
      - Listen to and resolve customer issues effectively
      - Utilize systems to complete account management tasks and manage customer accounts
      - Recognize sales opportunities and apply sales skills to upgrade customer services
      - Ensure first call resolution through problem-solving and effective call handling

      What is Required (Qualifications):
      - Must be 18 years of age or older
      - High school diploma or equivalent
      - Excellent organizational, written, and oral communication skills
      - Ability to type swiftly and accurately (20+ words a minute)
      - Basic knowledge of Microsoft Office Suite and Windows operating system

      How to Stand Out (Preferred Qualifications):
      - Experience in customer service, tech support, inside sales, or back-office support is a plus
      - Strong team orientation and customer focus
      - Ability to thrive in a fast-paced environment with change and ambiguity

      #BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #TrainingProvided

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.