Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive compensation with opportunities for daily, weekly, and monthly cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days, with access to MEC medical plans after just 30 days
- Paid Time Off and paid holidays to ensure work-life balance
- Career growth opportunities with a focus on internal promotions
- Engaging, team-oriented work environment with a casual dress code
- Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Provide exceptional customer service by listening to customers and resolving their issues
- Utilize systems and technology for effective account management
- Identify sales opportunities and apply sales skills to enhance customer experience
- Escalate customer dissatisfaction appropriately to the managerial team
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation skills
- Ability to thrive in a fast-paced environment with frequent changes
- Exceptional interpersonal skills to build relationships with team members and customers

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