Join our team at Acceptance Insurance and be part of a growing organization that positively impacts the lives of our team members and customers. As a member of our team, you will have the opportunity to engage, take responsibility, and make a difference. We are looking for individuals who thrive under pressure, have a problem-solving mindset, and focus on providing exceptional service. If you want to be part of a supportive and dynamic team, we want to hear from you!

Job Description:

Responsibilities:

- Answer high call volume and respond to customer inquiries in a timely manner.
- Identify, research, and resolve issues using various applications and resources.
- Research billing issues and process insurance endorsements.
- Process credit card and check payments.
- Provide product/service information and offer additional products.

Requirements:

- High school diploma or equivalent.
- Bilingual in English and Spanish preferred.
- Minimum one year of Call Center experience or two years in Customer Service.
- Computer literate with the ability to learn customer service software applications.
- Proficient in Microsoft Office and Outlook.
- Strong data entry skills.
- Typing speed of 35 wpm.
- In-person training for 6 weeks required.

Telecommuting Requirements:

- Candidate must have a private and conducive remote workspace.
- Candidate must have dependent and/or adult care during working hours.
- Candidate must have access to high-speed internet with a direct wired LAN connection.
- Candidate must have necessary equipment or accessories for the job.

Benefits:

- Health Insurance
- Dental and Vision coverage
- Paid Vacation
- Disability Insurance
- Employer Matching 401(k) Program

We are an equal opportunity employer. Applicants are considered for positions without regard to disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status, or any other protected status unrelated to the work involved.

Additional Information:

- Office Hours: Monday – Friday: 6 am - 8 pm, Saturday: 8 am - 5 pm
- In-person training for 6 weeks is required.