Advantages of Joining Our Company:

- Gain the opportunity to be part of a company that prioritizes customer experience and has been recognized as #1 in overall Customer Satisfaction for five consecutive years by J.D. Power.
- Simplify lives and help communities get the most from their TV experience.
- Interact with people from across the country and provide solutions to their billing, programming, and technical troubleshooting needs.
- Promote products and services to new and existing customers, ensuring they get the most value and enjoyment from their DISH experience.
- Enjoy a Full Time, Work-From-Home position with a 10% increase in starting rate upon completing apprenticeship.

Job Duties and Responsibilities:

- Serve as an information resource for billing, programming, and technical troubleshooting questions.
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of the shift.
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
- Support customers between the hours of 6 AM to 10 PM MT with 8-hour shifts, 5 days a week.
- Have open availability including weekends and holidays, allowing for potential schedule changes every 12-15 weeks based on business needs.

Benefits:

- Company-provided equipment.
- Extensive Benefits Package including Medical, Dental, and Vision Insurance.
- PTO and Paid Sick Time.
- 401(k) Investments with Company-matched funds.
- Tuition reimbursement.
- Discounted DISH, Sling & Boost services.

Career Growth:

- Defined career ladders and extensive opportunity for upward mobility.
- Opportunity to join an award-winning customer experience team and help keep people, families, and communities connected to the news and entertainment that matters.

Requirements:

- High School diploma, GED, or equivalent experience.
- Six months of related customer service and troubleshooting experience and/or training.
- Openness to being coachable and a desire to learn new techniques.
- Ability to remain engaged on the phone throughout the entirety of the shift with minimal to no distractions.
- Ability to be on camera during all video meetings.
- Superb attendance.
- Open availability to work between the hours of 6 AM to 10 PM MT, including weekends and holidays.
- Flexibility with schedule changes every 12-15 weeks.
- Tech savviness with the ability to smoothly operate multiple windows and tabs while providing Best In Class Customer Experience speaking to customers over the phone.

Work Environment:

- Work from home.
- Required technical equipment provided by the employer.
- Dedicated home office workspace with stable internet connection.

Additional Information:

- All costs to meet and maintain the required technical requirements are the responsibility of the employee.
- Replacements for required accessories will be the responsibility of the employee after the initial 30-day limited warranty.
- Pre-employment screening, including drug test and DMV check, is required.