Employer:

Join our team at the largest international tech/retail company headquartered in Seattle, WA! As a Customer Service Associate, you will have the opportunity to support our call center and help candidates get hired. We are looking for talented individuals who can provide direct support to internal employees, both domestically and overseas. If you are eager to remove technical barriers, provide HR support, and deliver exceptional customer service, this is the role for you!

Advantages of joining our team:

- Fully remote position with flexible hours
- Opportunity to support a globally recognized company
- Work with a diverse team of professionals
- Gain experience in a fast-paced, dynamic environment
- Make a positive impact by helping employees advance in their careers

Key job responsibilities:

- Receive and resolve inquiries via phone, chats, and emails from employee contact channels
- Take ownership of employee contacts and ensure they are resolved effectively
- Utilize available documentation to resolve inquiries and escalate when necessary
- Build customer trust through personalized conversations and adjust case management plans as needed
- Collaborate with partner teams to improve policies and resolve cross-functional issues

Basic qualifications:

- High School Diploma or GED equivalent
- Minimum of 1 year of experience in a contact center or contact handling position
- Willingness to work in a 24/7 support process, including night shifts if required
- Strong attention to detail and interpersonal skills
- Strong decision-making and problem-solving abilities

Nice-to-haves:

- Experience in HR or HR shared services
- Experience providing consultation and guidance on human resources, benefits, or complex employee matters

Additional Information:

- We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
- Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
- Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- This temporary role may be eligible for medical, dental, vision, 401(k)/Roth, insurance, short and long-term disability, health and dependent care spending accounts, transportation benefits, employee assistance program, and time off/leave.

About Aston Carter:

At Aston Carter, we are dedicated to expanding career opportunities for skilled professionals. Our success relies on the talented individuals who join our team. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to over 7,000 companies across North America. We extend our clients' capabilities by seeking solvers and delivering solutions to address workforce challenges. Visit AstonCarter.com for more information. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you would like to request a reasonable accommodation, please contact us for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.