Employer Industry: Direct-to-Consumer Products and Services

Why consider this job opportunity:
- Competitive pay and bonus program
- Company-paid medical coverage, including vision and dental
- 401K with company match
- Generous PTO policy and paid maternity/parental leave
- 100% remote work flexibility
- Professional development fund to support continuous learning

What to Expect (Job Responsibilities):
- Answer inbound customer calls and respond to digital communication in a friendly manner
- Utilize upselling techniques and handle customer inquiries efficiently to achieve first-contact resolutions
- Maintain detailed notes of customer interactions for future reference
- Update and create Standard Operating Procedures (SOPs) as needed
- Identify and report customer trends to management for service improvement

What is Required (Qualifications):
- High School Graduate or GED
- Minimum of 2 years of contact center experience in a customer service role
- Strong communication skills, both verbal and written
- Proficiency in using multiple computer systems simultaneously
- Ability to meet daily KPIs for phone, email, and chat interactions

How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced environment with a focus on customer excellence
- Familiarity with upselling techniques and sales metrics
- Capacity to embrace change and adapt to new protocols
- Previous experience training new representatives
- Strong analytical and problem-solving skills

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #DirectToConsumer

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