Employer Industry: Direct-to-Consumer Products

Why Consider this Job Opportunity:
- Great pay and bonus program
- 100% remote work flexibility
- Company-paid medical, vision, and dental coverage
- Generous PTO policy and paid maternity/parental leave
- Opportunities for professional development and student loan repayment
- Employee referral bonus and volunteer time off

What to Expect (Job Responsibilities):
- Engage with customers through inbound/outbound calls, emails, and chats to maintain high satisfaction levels
- Utilize upselling techniques to enhance customer interactions
- Achieve first-contact resolutions by effectively addressing customer issues
- Update detailed notes in the system to ensure continuity of service for returning customers
- Report trends and system issues to management for immediate attention

What is Required (Qualifications):
- High school graduate or GED
- Minimum of 2 years of contact center experience in a customer service role
- Ability to thrive in a fast-paced environment while providing excellent customer service
- Strong grammar and communication skills
- Proficient in managing multiple systems and achieving daily KPIs for phone, email, and chat

How to Stand Out (Preferred Qualifications):
- Experience in upselling or sales techniques
- Familiarity with digital communication platforms and customer service protocols
- A mindset open to embracing change and continuous learning
- Proven ability to work independently in a remote environment

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #DirectToConsumer

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