Employer Industry: Direct-to-Consumer Retail

Why consider this job opportunity:
- Competitive pay with a bonus program
- Company-paid medical, vision, and dental coverage
- 100% remote work flexibility
- Generous PTO policy and paid maternity/parental leave
- Opportunities for professional development and growth within the organization
- Employee referral bonuses and student loan repayment program

What to Expect (Job Responsibilities):
- Answer inbound customer calls and respond to digital communications in a friendly manner using active listening skills
- Resolve customer issues effectively during the first point of contact
- Maintain detailed notes in the system for customer interactions to ensure a seamless experience
- Upsell products and understand current promotions to assist customers
- Report trends and system issues to management for immediate action

What is Required (Qualifications):
- High School Graduate or GED
- Minimum of 2 years of contact center experience in a customer service role
- Strong communication skills with a focus on active listening and following protocols
- Ability to work in a fast-paced environment and achieve daily KPIs for phone, email, and chat
- Must possess a reliable computer, USB headset, and quiet work environment

How to Stand Out (Preferred Qualifications):
- Experience with upselling techniques and customer service excellence
- Familiarity with multiple systems while managing customer inquiries
- Ability to adapt and embrace change within a dynamic work environment
- Strong analytical and problem-solving skills

#DirectToConsumer #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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