Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50 per hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Paid training and a collaborative, supportive team environment
- 401K match and Individual Coverage HRA (ICHRA)
- Paid time off (PTO) for work-life balance

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, ensuring a high level of customer service
- Manage customer accounts and provide technical support as needed
- Perform application data entry and respond to online chat inquiries
- Utilize creative problem-solving skills to address customer issues
- Adhere to regulated guidelines for communications across all channels

What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace for remote work
- Minimum Internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and a high level of professionalism

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support or technical support role
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Understanding of CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitivePay

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