Employer Industry: Direct-to-Consumer Retail

Why consider this job opportunity:
- 100% remote work flexibility
- Competitive pay and bonus program
- Company-paid medical, vision, and dental coverage
- Generous PTO policy and paid maternity/parental leave
- Opportunities for professional development and training
- Employee referral bonus and student loan repayment program

What to Expect (Job Responsibilities):
- Answer inbound customer calls and respond to digital communications in a friendly manner while using active listening skills
- Resolve customer issues on the first contact and maintain detailed notes for future reference
- Utilize upselling techniques and maintain knowledge of products and current promotions
- Place outbound calls as needed and escalate issues to management when necessary
- Identify and report trends from customer interactions to management

What is Required (Qualifications):
- High School Graduate or GED
- Minimum of 2 years of contact center experience in a call center-related field, including customer service
- Strong grammar and communication skills with active listening abilities
- Ability to achieve daily KPIs for phone, email, and chat interactions
- Must have reliable Wi-Fi and a quiet, distraction-free work environment

How to Stand Out (Preferred Qualifications):
- Experience with upselling in a customer service environment
- Familiarity with multiple software systems while handling customer inquiries
- Ability to adapt quickly in a fast-paced work environment

#DirectToConsumer #RemoteWork #CustomerService #CareerGrowth #CompetitiveBenefits

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