Employer Industry: Direct-to-Consumer Retail

Why consider this job opportunity:
- Competitive salary with a great bonus program
- 100% remote work flexibility
- Company-paid medical, vision, and dental coverage
- Generous paid time off (PTO) and parental leave policies
- Opportunities for professional development and training
- Employee referral bonuses and student loan repayment program

What to Expect (Job Responsibilities):
- Answer inbound customer calls and respond to digital communications while providing exceptional service
- Utilize upselling techniques and maintain detailed records of customer interactions
- Resolve customer issues effectively on the first point of contact
- Stay knowledgeable about products and current promotions to assist customers accurately
- Identify and report trends in customer feedback to management for improvement

What is Required (Qualifications):
- High School Graduate or GED
- Minimum of 2 years of contact center experience in a customer service role
- Ability to work in a fast-paced environment and achieve daily KPIs
- Strong communication skills and attention to detail
- Must pass a background and credit check

How to Stand Out (Preferred Qualifications):
- Experience with multiple customer service systems
- Proven track record of meeting or exceeding customer satisfaction metrics
- Comfortable with upselling and promoting products during customer interactions

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