Employer Industry: Customer Engagement in Healthcare Services

Why consider this job opportunity:
- Competitive pay, starting at $14 per hour during training, with increases after training and potential performance incentives
- Comprehensive benefits package including medical, dental, vision, and 401K after 60 days of employment
- Long-term, full-time employment with 11 paid holidays and paid time off
- Opportunity to work from home, providing flexibility and a remote work environment
- Paid training to ensure your success in the role
- Supportive company culture focused on serving military members and their beneficiaries

What to Expect (Job Responsibilities):
- Respond to inquiries via phone and written correspondence regarding TRICARE benefits, contracts, eligibility, and claims
- Complete paid virtual training and apply the skills learned on the job
- Document inquiry outcomes accurately for tracking and analysis
- Collaborate with team members to ensure timely handling of TRICARE member requests
- Maintain productivity and address any internet connectivity issues proactively

What is Required (Qualifications):
- Recent experience in at-home call center support with a history of quality call scoring and excellent attendance
- High school diploma or equivalent required
- Must be a U.S. Citizen
- Ability to attend and successfully complete 8 weeks of paid training
- Proficiency in MS Windows and other computer applications

How to Stand Out (Preferred Qualifications):
- Customer service experience, particularly in a call center environment
- Strong communication skills with the ability to handle difficult conversations and resolve conflicts effectively
- Commitment to customer satisfaction and a highly developed sense of integrity
- Experience serving military members and their beneficiaries

#CustomerService #RemoteJobs #VeteranEmployment #HealthcareSupport #CareerOpportunity

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