Employer Industry: Customer Engagement and Support Services

Why consider this job opportunity:
- Competitive pay during training starting at $14 per hour, with increases post-training and periodic performance incentives
- Long-term, full-time employment with paid training to ensure success
- Comprehensive benefits package including healthcare coverage, 401K retirement plan, and paid time off after 60 days of employment
- Supportive work environment focused on serving military members and their beneficiaries
- Opportunity to work remotely from eligible states, providing flexibility and work-life balance

What to Expect (Job Responsibilities):
- Handle inbound calls and written correspondence from TRICARE beneficiaries regarding benefits, contracts, eligibility, and claims
- Complete paid virtual training and apply learned skills effectively on the job
- Document inquiries and track activities in the database to ensure accurate information management
- Coordinate with team members to address TRICARE member requests promptly
- Meet quality and first-time resolution objectives while maintaining a productive work environment

What is Required (Qualifications):
- Recent experience in at-home call center support with a history of quality call scoring and excellent attendance
- High school diploma or equivalent required
- Must be a U.S. Citizen and able to pass a background check and drug screen
- Proficiency in MS Windows and other computer applications
- Personal PC or laptop with a wired internet connection must meet specified requirements for home office setup

How to Stand Out (Preferred Qualifications):
- Customer service experience is desired; call center experience is ideal
- Strong aptitude for serving military members and their beneficiaries with care and empathy
- Excellent communication skills, including the ability to engage in difficult conversations and resolve conflicts effectively

#CustomerSupport #RemoteWork #VeteranEmployment #FlexibleSchedule #CareerGrowth

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