Employer Industry: Direct-to-Consumer Retail

Why consider this job opportunity:
- Great pay and bonus program
- Company-paid medical coverage, including vision and dental
- 401K with company match
- Generous PTO policy and paid maternity/parental leave
- 100% remote work flexibility
- Opportunities for professional development and growth

What to Expect (Job Responsibilities):
- Answer inbound customer calls and respond to digital communications in a friendly manner
- Utilize upselling techniques and provide first-contact resolutions for customer issues
- Maintain detailed notes for each customer interaction to ensure a seamless experience
- Follow quality assurance standards and meet key performance indicator (KPI) targets
- Identify trends in customer feedback and report them to management with detailed data

What is Required (Qualifications):
- High School Graduate or GED
- Minimum of 2 years of contact center experience in a customer service role
- Strong grammar and communication skills
- Ability to achieve daily KPIs for phone, email, and chat interactions
- Must pass a background and credit check

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Proficiency with multiple computer systems while managing customer interactions
- Strong judgment and active listening skills
- Coachable mindset with a willingness to embrace change
- Reliable technology setup for remote work, including a computer, webcam, and USB headset

#CustomerService #RemoteWork #CareerGrowth #HealthAndWellness #DirectToConsumer

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