Employer Industry: Electronic Security and Home Automation

Why consider this job opportunity:
- Starting pay of $18.00 per hour, increasing to $21.00 per hour after 180 days of employment
- Full benefits available on the 1st of the month after 31 days of employment, including medical, dental, and vision coverage
- Paid training and opportunities for career advancement within the organization
- Supportive and energetic work environment that fosters personal and professional development
- Company culture focused on teamwork, family, and making a positive impact on customers' lives
- Weekends and most holidays off, allowing for work-life balance

What to Expect (Job Responsibilities):
- Handle high volumes of incoming calls from customers requesting to cancel services and provide expert problem-solving to retain their business
- Utilize sales and customer service skills to persuade and upsell customers by addressing their concerns and frustrations
- Manage back-to-back calls with empathy and professionalism, focusing on de-escalation and customer satisfaction
- Identify cancellation reasons and negotiate effective solutions to retain long-term business
- Maintain knowledge of products, services, and industry standards to provide accurate information and solutions to customers

What is Required (Qualifications):
- Minimum of 2 years of experience in a sales role, focused on customer retention
- At least 2 years of call center customer service or sales experience
- High school diploma, GED, or equivalent educational experience
- Ability to multitask and navigate multiple software programs simultaneously
- Strong negotiation, active listening, and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience in a sales or retention role with a focus on performance metrics
- Familiarity with interpreting contracts and communicating terms effectively
- Ability to perform quick calculations to assist customers
- Previous experience in a fast-paced call center environment
- Strong understanding of customer service principles and best practices

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