Employer Industry: Electronic Security and Home Automation

Why consider this job opportunity:
- Salary up to $21.00 per hour after 180 days of employment, with incremental increases every 30 days
- Full benefits including medical, dental, and vision coverage, 401(k) with employer matching, and paid vacation time
- Paid training and ongoing support to ensure your success and career advancement
- Closed on weekends and most holidays, allowing for a healthy work-life balance
- Energetic and inclusive work environment focused on family, partnership, and development

What to Expect (Job Responsibilities):
- Handle high volumes of incoming calls from customers requesting to cancel services and identify opportunities to retain them
- Utilize problem-solving and negotiation skills to persuade customers and upsell while ensuring a positive experience
- Manage back-to-back calls with empathy and professionalism, addressing customer concerns effectively
- Maintain knowledge of ADT policies, products, and services to provide accurate solutions
- Consistently achieve performance goals and contribute to long-term customer retention efforts

What is Required (Qualifications):
- Minimum of 2 years in a sales role focused on customer retention or sales performance
- Minimum of 2 years of call center customer service or sales experience
- High school diploma, GED, or some college experience
- Strong active listening, negotiation, and problem-solving skills
- Ability to work in a distraction-free environment with reliable high-speed internet

How to Stand Out (Preferred Qualifications):
- Experience interpreting contracts and communicating terms and conditions to customers
- Ability to perform quick calculations and manage multiple screens and programs
- Proven track record of saving customers and retaining loyalty to a product or service

#ElectronicSecurity #CustomerService #SalesRepresentative #CareerGrowth #RemoteWork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.