Employer Industry: Non-Profit Health Organization

Why consider this job opportunity:
- Salary up to $22.00/hour for bilingual Spanish speakers
- Fully remote position after initial training period
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Paid Time Off (PTO) starting at a minimum of 16 days per year, with additional paid holidays
- Access to professional development resources through Heart U, including hundreds of online courses
- Opportunities for career advancement and participation in Employee Resource Groups (ERG)

What to Expect (Job Responsibilities):
- Provide technical support for inquiries related to Emergency Cardiovascular Care (ECC) and CPR training products
- Respond accurately to customer emails and calls, ensuring timely resolution of issues
- Update customer records and enter data in CRM tools to maintain accurate information
- Collaborate with sales staff to address customer concerns and ensure uniform responses
- Maintain awareness of product information and assist in the training of customers and instructors

What is Required (Qualifications):
- At least two (2) years of experience in a customer service field or call center environment
- At least one (1) year of experience providing first-level technical support to customers
- Excellent verbal and written communication skills
- High School diploma or equivalent
- Proficiency in Microsoft Office applications, including Word and Outlook

How to Stand Out (Preferred Qualifications):
- Experience navigating multiple programs/screens and handling internet navigation effectively
- Demonstrated excellent problem-solving skills and ability to develop alternate solutions

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