Employer Industry: Non-profit Health Organization

Why consider this job opportunity:
- Salary up to $22.00/hour for bilingual Spanish speakers
- Fully remote position after initial training period
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off (PTO) starting at a minimum of 16 days per year
- Opportunities for professional development through Heart U, the employer's online university
- Employee wellness program and tuition assistance for career advancement

What to Expect (Job Responsibilities):
- Provide technical support for customer inquiries related to Emergency Cardiovascular Care (ECC) and CPR training products via phone and email
- Assist students and instructors with proprietary applications and ensure accurate responses to technical questions
- Update and maintain customer records in CRM tools, ensuring data accuracy and compliance with productivity guidelines
- Collaborate with sales staff to ensure uniform responses and timely resolutions to customer issues
- Adapt technical responses based on multiple applications and escalate concerns as necessary

What is Required (Qualifications):
- At least two (2) years of experience in a customer service or call center environment
- Minimum of one (1) year of experience providing first-level technical support
- Excellent verbal and written communication skills
- Proficiency in navigating multiple programs and internet applications
- High School diploma or equivalent

How to Stand Out (Preferred Qualifications):
- Experience with CRM tools and Microsoft Office, particularly Word and Outlook
- Strong problem-solving skills and the ability to develop alternative solutions
- Availability to work Monday through Saturday

#NonProfit #CustomerSupport #RemoteWork #CareerDevelopment #HealthCare

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