Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity to enhance technical skills in a supportive environment
- Long-term contract position with potential for job stability
- Comprehensive benefits package available
- Work remotely, offering flexibility in your work-life balance
- Join a team that values innovation, collaboration, and continuous learning
- Recognition as a top employer, with awards for talent satisfaction and workplace culture

What to Expect (Job Responsibilities):
- Answer calls and chats from team members, assisting with technical issues
- Enter problems into the help desk ticketing system and escalate critical issues
- Handle password reset requests and respond to emails promptly
- Provide exceptional customer service and support to team members
- Assist in troubleshooting and resolving technical issues related to Windows operating systems and MS Office applications

What is Required (Qualifications):
- High school diploma required
- Willingness to learn and adapt to new technologies
- Ability to multitask effectively in a fast-paced environment
- Knowledge of Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
- Strong interpersonal and communication skills with a positive attitude

How to Stand Out (Preferred Qualifications):
- Experience in a help desk or technical support role
- Familiarity with ticketing systems and troubleshooting techniques
- Additional certifications in IT or customer service

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