Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within a leading IT services company
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- Access to professional development resources, including training, certifications, and a dedicated career coach
- Employee stock purchase program (ESPP) and a 401K with company match after 12 months
- Supportive and collaborative work environment that values innovation and continuous learning
- Flexible remote work opportunity

What to Expect (Job Responsibilities):
- Answer calls and chats from team members, assisting them with problems and entering issues into the help desk ticketing system
- Handle password reset requests and respond to emails promptly
- Escalate critical issues to the appropriate team members
- Provide technical support for Windows operating systems and MS Office applications
- Maintain a positive attitude while multitasking and assisting users

What is Required (Qualifications):
- High school diploma required
- Willingness to learn and enhance technical skills
- Ability to multitask effectively
- Knowledge of Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
- Strong interpersonal and communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in a help desk or technical support role
- Familiarity with ticketing systems and troubleshooting techniques
- Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified)
- Experience working in a remote environment
- Ability to work under pressure and meet deadlines

#FinancialServices #HelpDeskSupport #RemoteWork #CareerDevelopment #TechnicalSkills

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."