At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

Mindr and our family of brands have helped millions of individuals to live and drive responsibly. Intoxalock, a subsidiary of Mindr, is the country's largest ignition interlock provider (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process. For more than 30 years, Intoxalock has helped millions of people get back on the road safely after a DUI, prevent impaired driving, and save lives.

We are proud to have pioneered alcohol-specific fuel cell technology that sets the industry standard. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We assist customers who are required to install an IID to regain their driving privileges after a DUI incident. We are headquartered in Iowa, operate in 48 US states, and have over 5,000 installation locations across the country, allowing us a strategic advantage in the marketplace, where our customers can find a convenient location within minutes from where they live or work.

We hire people who we expect will produce exceptional results, inspire positive changes within the company and deliver amazing service to our clients, which includes consumers, attorneys, state associations and more. We are a workplace you can be proud of. We've been named a Top Workplace for several years running and again in 2024 for national employers. Our products stopped an average of 26,000 intoxicated start-ups each month and 29 million in the last decade.

Join Intoxalock as a Partner Success Manager- Outside Sales-Remote!

We are seeking dynamic and results-driven individuals to join our Outside Sales team as Partner Success Managers. In this role, you will be responsible for cultivating and managing strategic partnerships with legal professionals, courts, probation departments, treatment facilities, and other key stakeholders within your assigned territory. Your goal will be to drive referral-based business that converts into high-impact IID installs while providing exceptional support and guidance to our partners.

Open Territory: Minnesota and Wisconsin.

Ideal candidates will reside within their assigned state or in close proximity to effectively manage relationships. If you are passionate about building meaningful partnerships and driving measurable growth, apply today to join our mission to create safer roads!

The Partner Success Manager is a vital member of Mindr's Outside Sales team, dedicated to driving referral-based business that consistently achieves high conversion rates into IID installs. Serving as the primary point of contact for assigned partners within specific states, the Partner Success Manager is responsible for identifying and securing new high-value partnerships while nurturing growth with existing ones. By leveraging Mindr's exclusive software tools, DUI Dash and Log Reporter, designed specifically for partner use, the Partner Success Manager equips partners with powerful resources to manage their clients effectively providing a distinct advantage that strengthens and deepens these critical relationships.

Success in this role requires a strong emphasis on onboarding partners thoroughly and ensuring they adhere to referral guidelines, such as using designated referral phone numbers. This compliance not only ensures accurate tracking and credit for referrals but also enables the partner's clients to access exclusive benefits available only through the referral program. By collaborating with Compliance and Government Affairs, the Partner Success Manager will use data insights to create targeted strategies, driving partner engagement and maximizing referrals through effective relationship-building and support.

Duties and Responsibilities:

1. Serve as the primary relationship manager for assigned affiliate and judicial partners, understanding their needs and aligning them with Mindr's referral goals.
2. Educate partners on referral benefits, programs, and tools such as DUI Dash and Log Reporter to enhance their ability to manage their clients.
3. Facilitate onboarding and training for new partners, ensuring they are equipped to succeed from day one.
4. Proactively engage with partners through regular touchpoints, ensuring they remain active and satisfied with the partnership.
5. Develop and implement strategies to increase referral volume from existing partners, identifying opportunities to expand engagement.
6. Monitor partner performance, providing insights and feedback to optimize referral outcomes and achieve mutual growth.
7. Collaborate with marketing and sales teams to deliver customized materials, resources, and incentives that encourage partner participation.
8. Act as a go-to resource for partners, addressing inquiries and providing timely support for any issues that arise.
9. Facilitate feedback loops by gathering partner insights, identifying pain points, and working with internal teams to implement improvements.
10. Ensure all partner interactions and activities are documented accurately in the CRM (Zoho), maintaining clear records of engagement and results.
11. Partner with internal teams to continuously enhance partner tools, training resources, and engagement strategies, making it easier for partners to refer clients.
12. Contribute to program evaluations, sharing insights on partner needs and competitive trends to strengthen the overall partnership experience.
13. Work closely with State Liaisons to align with broader issues that may arise, ensuring seamless resolution and clear ownership between teams.
14. Coordinate with Partner Support Leads/Liaisons for efficient resolution of individual client issues brought by attorneys or courts.
15. All other duties assigned.

Job Requirements:

• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• 2+ years of experience in account management, partner success, or a similar role focused on relationship building and program development.
• Strong interpersonal and communication skills with the ability to build trust and maintain productive relationships.
• Proven ability to drive results through partnerships, with a focus on referral-based growth.
• Experience in providing training, resources, or ongoing support to external partners.
• Proficiency in CRM systems (e.g., Zoho or HubSpot) and comfortable with documentation and data tracking.
• Highly organized with attention to detail and a proactive approach to identifying partner needs and opportunities.
• Ability to work cross-functionally and collaborate effectively with marketing, sales, and support teams.
• Strong problem-solving skills with a customer-centric mindset, dedicated to creating a positive and engaging partner experience.
• Travel: 25-50% travel

Travel Types:

• Travel will generally remain within their assigned state(s) or region, but occasional trips to corporate headquarters or national events may also be expected. Candidates must reside in their assigned state or within close proximity to effectively manage their territory.
• On-Site Partner Meetings - Visiting Courts, Probation Departments, Treatment Facilities, and Monitoring Authorities to build and strengthen relationships
• Onboarding New Partners - In-person training for partners on tools like DUI Dash and Log Reporter.
• Local Events/Trade Shows - Attending relevant events or conferences to represent Intoxalock and engage with potential partners.
• Issue Resolution - Addressing significant partner concerns that require face-to-face interaction, such as resolving broad or complex issues in collaboration with Compliance.

Why work for us?

Check out this list of a few of the many good reasons why we are a Top Workplace:

• Salary range is $70,000-$75,000 depending on experience + potential of up to $30,000-$50,000 annual commission incentive + 401(k) + benefits.
• We are the nation's largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally-and 2024 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:
• -Health Insurance, Dental Insurance and Vision Insurance
• -401(k)
• -Paid Holidays
• -Paid Time Off
• -Ongoing Professional Training online
• -And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

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