Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive pay with opportunities for cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days of employment
- Paid Time Off and paid holidays to ensure a healthy work-life balance
- Significant opportunities for career advancement and growth within the organization
- Engaging and supportive team-oriented work environment
- Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer communications in a professional manner
- Utilize training and knowledge to effectively answer customer inquiries and promote products and services
- Listen to customer needs and resolve issues promptly
- Accurately document customer orders and manage accounts using relevant systems
- Attend training sessions to stay updated on processes and product knowledge

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type at least 20 words per minute with accuracy
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or a related field in a contact center environment
- Previous state or federal work experience

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