Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Engage in coaching and mentoring to develop team members
- Contribute to continuous improvement initiatives for enhanced client service
- Involvement in managing sensitive and confidential information

What to Expect (Job Responsibilities):
- Oversee the operations of one or multiple contact center teams
- Onboard and train new employees to achieve full capability
- Monitor productivity indicators to ensure client service goals are met
- Resolve problems and complaints, including escalated concerns
- Conduct call monitoring and provide real-time coaching and feedback

What is Required (Qualifications):
- Minimum of 3 years of contact center management experience
- Experience working remotely for at least one year
- Bachelor’s degree or equivalent experience
- Strong communication skills, both written and verbal
- Proven project management skills with a focus on quality results

How to Stand Out (Preferred Qualifications):
- Additional management experience in any domain
- Previous experience in Human Resources
- Comfort with contact center technology and applications
- Ability to effectively manage challenging customer interactions
- A positive team-building approach to motivate staff

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