Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Competitive pay with potential bonuses
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction

What to Expect (Job Responsibilities):
- Answer incoming calls from patients, providing exceptional customer service
- Register new patients and verify insurance information
- Schedule appointments and document patient interactions accurately
- Respond to patient inquiries and handle customer complaints effectively
- Provide medical guidance and document advice given over the phone when applicable

What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of one year experience in a call center environment
- Previous customer service experience required
- Licensure or certification as a Medical Assistant, LPN, or Registered Nurse for clinical roles
- Strong verbal, written, and interpersonal communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of XPM and CRM systems
- Familiarity with automated call distribution, IVR, and skill-based routing systems
- Experience with coaching and mentoring employees
- Proficiency in Microsoft Office, especially PowerPoint

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