Job Title: Remote Medical Interviewer

Job Description

This is a temporary position for the Application Assistant department to help with scheduling interviews with applicants and conducting the interviews. This role has the potential to become permanent based on performance.

Responsibilities

• Conduct professional, courteous, and articulate interviews and follow-up calls with the proposed insured(s), building a positive rapport to obtain all pertinent personal and medical information to meet or exceed standards.
• Review documents, notes, and correspondence for additional/anecdotal information.
• Accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and any other relevant information to ensure accurate processing and approval of all life insurance policy contracts.
• Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.
• Correspond effectively, using proper grammar and spelling, within the department, underwriting staff, vendors, and other departments to assist in resolving problems, expedite business, and/or escalate for further handling.
• Effectively communicate Application Assistant policies, procedures, and guidelines to internal and external customers.

Essential Skills

• Administrative skills
• Medical knowledge
• Insurance industry knowledge
• Excellent communication skills
• Proficiency in Microsoft Office
• 3 years of Administrative/Customer Service experience
• Detail-oriented
• Data entry skills

Additional Skills & Qualifications

• 3+ years of Customer Service experience (Call Center preferred)
• Solid medical vocabulary and comfort with medical terminology
• Strong organizational skills
• Computer savvy with the ability to work remotely

Work Environment

Work hours are Monday to Friday, 12:30 PM - 9:00 PM. Initial training is fully remote for the first week, from 8:30 AM to 5:00 PM, with a backup training time of 10:00 AM to 6:30 PM if needed. Candidates must be local in case onsite meetings are required periodically. The role requires a private office space and a wired internet connection. The position is part of a team of 7-10 Case Managers in a large office environment with 400+ employees.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.