Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home
- Supportive and collaborative work environment
- Chance to build relationships with clients and enhance customer satisfaction
- Flexible work hours to accommodate personal schedules

What to Expect (Job Responsibilities):
- Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate
- Create relationships with new customers to better understand and meet their needs
- Respond to customer inquiries and requests accurately and concisely
- Provide administrative support to the customer service team and assist with overflow work as needed

What is Required (Qualifications):
- High school diploma or equivalent
- Experience in customer service
- Strong telephone etiquette
- Familiarity with CRM tools
- Excellent communication skills

How to Stand Out (Preferred Qualifications):
- Ability to manage multiple tasks effectively
- Ability to adapt to different personalities

#CustomerService #RemoteWork #CareerOpportunity #ClientRelations #SupportTeam

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