Employer Industry: Contact Center Services

Why consider this job opportunity:
- Salary of $14.25 per hour
- Opportunity for career advancement and growth within the organization
- Flexibility to work from home, accommodating various schedules across all seven days of the week
- Supportive and collaborative work environment
- Chance to deliver high-level customer service and make a positive impact on client satisfaction
- Access to training for new software and tools

What to Expect (Job Responsibilities):
- Manage large volumes of inbound and outbound calls for various programs and projects
- Identify and assess customer needs to ensure satisfaction
- Provide accurate information by utilizing appropriate methods and tools
- Handle customer complaints and follow up to ensure resolution
- Maintain records of customer interactions and process customer accounts

What is Required (Qualifications):
- Minimum of 1 year of previous high-volume call center experience
- Proven customer support experience or experience as a client service representative
- Strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing and familiar with Windows and Microsoft Office

How to Stand Out (Preferred Qualifications):
- Experience working with an automatic dialer
- Pleasant phone demeanor and strong phone contact handling skills
- Demonstrated track record of over-achieving sales quotas
- Solution-oriented mindset with a dedication to delivering quality customer experiences
- Flexibility with scheduling and work hours

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