Employer Industry: Customer Service and Call Center Solutions

Why consider this job opportunity:
- Salary of $14.25 per hour
- Benefits available after 60 days for full-time employees
- Opportunity to work from home with flexible scheduling across all seven days of the week
- Engage in a variety of customer service tasks, enhancing your skills in a dynamic environment
- Join a company that processes over 125 million interactions per year, contributing to a vast client base
- Be part of a team that is committed to delivering high-level customer service and satisfaction

What to Expect (Job Responsibilities):
- Manage a high volume of inbound and outbound calls daily, ensuring customer needs are met
- Identify and assess customer needs to provide appropriate solutions and achieve satisfaction
- Maintain accurate records of customer interactions and process customer accounts
- Meet sales targets and call handling quotas while adhering to company policies
- Follow up on customer complaints and ensure resolutions are achieved within time limits

What is Required (Qualifications):
- At least 1 year of previous high-volume call center experience
- Proven customer support experience or experience as a client service representative
- Strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Computer literate with familiarity in Windows and Microsoft Office

How to Stand Out (Preferred Qualifications):
- Experience working with an automatic dialer
- Demonstrated ability to achieve and exceed sales quotas
- A pleasant phone demeanor and strong active listening skills
- Flexibility with scheduling and work hours to meet business needs
- Previous experience in both inbound and outbound call environments

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