Overview

Responsible for monitoring medical readings and calling the patient to assess whether he/she needs further intervention by their health professional or whether further monitoring is appropriate.

Schedule Requirements:

• Days: Must work Friday - Monday (flexibility on additional days if preference is 5, 8 hour shifts or 4, 10 hour shifts)
• Hours: Availability to start at 1:30pm - 12:00am EST

Hourly Range: $17.00 - $20.00

Responsibilities

• Monitor high volume of medical alert alarms with genuine concern.
• Determine response requirements and relative priorities of situations, and health professional in accordance with established procedures.
• Contact private individuals by telephone in order to assess each patient alert by modality.
• Triage/assess data represented by alerts to determine next steps in call process.
• Verify demographics and other related data and enter patient information into appropriate systems.
• Answer routine inquiries and relay information and messages to and from appropriate health professional, agency, departments, and to all other individuals or groups requiring notification.
• Maintain access to, and security of, highly sensitive materials.
• Explain products or services and answer questions from customers.
• Maintain accurate records of contacts, accounts, and orders.
• Answer client questions and calls using scripted and non-scripted responses
• Assist with clinical enrollment of new clients, support existing clients and collaboration between interdepartmental processes.
• Interact with clients, Case Managers, and Home Service Representatives in a professional, helpful and courteous manner.
• Troubleshoot devices and report malfunctions to ensure units receive necessary maintenance.
• Answer routine inquiries and relay information and messages to and from appropriate health professional, agency, departments, and to all other individuals or groups requiring notification.
• Exceptional communication with team members and departmental manager(s)
• Other duties as assigned

Qualifications

• LPN/CNA/Medical Assistant certification preferred
• 2- 5 years of related professional or healthcare medical experience
• Call Center experience preferred
• Strong analytical and problem-solving skills
• An energetic pace along with a positive attitude
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Excellent oral and written communication skills
• Proficient in managing multiple tasks as the same time