Employer Industry: Telecommunications Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Engage with a diverse range of customers in residential and business sectors
- Be part of a company that values effective communication and problem-solving

What to Expect (Job Responsibilities):
- Handle direct inbound calls from residential, business, and hospitality customers
- Provide first-level troubleshooting support for all services
- Review scheduled trouble tickets for potential remote resolution
- Perform follow-up testing and troubleshooting to assist customers
- Serve as the primary support liaison between the employer and residential customers

What is Required (Qualifications):
- Must possess thorough knowledge of the employer's product line and applications utilized by customers
- Exceptional phone, chat, and email communication skills
- Ability to troubleshoot and solve Tier 1 issues effectively
- Strong problem-solving skills to resolve customer questions or issues
- Must be punctual and available for scheduled work shifts

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service or technical support role
- Familiarity with telecommunications services and products
- Experience with follow-up testing and troubleshooting processes
- Strong understanding of system configuration and product functionality

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #ProblemSolving

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