Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service experience
- Engage directly with customers to resolve issues and enhance service offerings
- Work in a dynamic environment that values problem-solving and technical support

What to Expect (Job Responsibilities):
- Handle direct inbound calls from residential and business customers, providing first-level support for all services
- Troubleshoot and resolve Tier 1 technical issues while escalating to higher support levels as needed
- Conduct follow-up testing and troubleshooting to deliver timely and accurate responses to customer inquiries
- Serve as the primary support liaison between the employer and residential customers
- Maintain thorough knowledge of the employer's product line and assist customers with system configuration and product functionality

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication abilities
- Experience in customer service or technical support roles
- Ability to troubleshoot and resolve technical issues efficiently

How to Stand Out (Preferred Qualifications):
- Familiarity with telecommunications products and services
- Experience in a fast-paced customer service environment
- Technical aptitude for system configuration and troubleshooting
- Previous experience in a support role within the telecommunications industry

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #ProblemSolving

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