Employer Industry: Document Solutions and Technology Services

Why consider this job opportunity:
- Salary up to $88,000
- Generous benefits package including medical, dental, and vision plans, 401k match, flexible spending, disability and life insurance
- Paid time off and holidays
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Recognized as a Great Place to Work since 2022

What to Expect (Job Responsibilities):
- Monitor dispatch queue and respond to client printing, scanning, and faxing issues
- Provide remote and proactive support for Kyocera Fleet Manager (KFS)
- Assist field service technicians and customers with network connectivity issues related to Kyocera products
- Collaborate with customer service team to prioritize and accurately close service calls
- Perform equipment network installations remotely utilizing KFS and/or KM NetViewer

What is Required (Qualifications):
- Certification or equivalent industry experience
- Working knowledge of Apple and Microsoft operating systems
- Minimum two years of experience providing remote customer support
- Strong customer service skills
- Physical ability to bend and lift up to 50 pounds

How to Stand Out (Preferred Qualifications):
- Net+ certification or equivalent industry experience
- Minimum five years of copier/printer break-fix experience
- Certification in HIPAA and other personal privacy requirements
- Completion of at least two current Kyocera or other manufacturers' online apps or connectivity courses

#DocumentSolutions #RemoteWork #CustomerSupport #CareerGrowth #GreatPlaceToWork

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