Remote Tier 1 Support Engineer – DartNode.com

DartNode.com is a global cloud hosting provider offering high-performance VPS, dedicated servers, and colocation services. We focus on affordable, scalable, and reliable cloud solutions, serving businesses and developers worldwide. As we continue to grow, we’re looking for a Tier 1 Support Engineer to provide exceptional customer support and sales assistance.

About the Role

As a Tier 1 Support Engineer, you will be the first point of contact for DartNode customers, assisting them via live chat and support tickets. Your responsibilities will include technical support, troubleshooting, and pre-sales assistance, helping customers select the right DartNode plan or service to meet their needs.

This role is ideal for someone with a passion for cloud hosting, networking, and customer service who enjoys problem-solving and working remotely in a fast-paced, global environment.

Responsibilities

• Respond to customer inquiries via live chat and support tickets.
• Provide basic troubleshooting for hosting, cloud, and networking issues.
• Assist customers in selecting the right plan or service based on their requirements.
• Guide customers through account setup, configurations, and best practices.
• Escalate complex technical issues to Tier 2 support when needed.
• Maintain professional and fluent written English communication.
• Work independently and as part of a remote support team.

Requirements

• Basic knowledge of cloud hosting, VPS, dedicated servers, and networking.
• Strong problem-solving skills and ability to handle customer issues effectively.
• Excellent written English skills for clear and professional communication.
• Ability to work on a shift schedule to provide timely support.
• Previous experience in technical support, hosting, or cloud services is a plus.

Compensation & Benefits

• $350 USD per month, starting salary.
• Fully remote – work from anywhere.
• Free access to DartNode cloud and server products.
• Opportunity to grow within a rapidly expanding cloud hosting company.

If you’re passionate about cloud technology and customer service, apply now and become part of the DartNode.com support team!