Advantages of Joining Our Company:

- Gain the opportunity to be part of a global payments solutions company that helps millions of people move money between buyers and sellers.
- Work with a worldwide team that supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders.
- Contribute to delivering best-in-class payment technology and software solutions.
- Make your mark on the payments technology landscape of tomorrow.

Job Responsibilities:

- Resolve basic or tier 1 payment and account related requests for assigned company clients.
- Provide standardized or scripted responses using user-friendly GUI screens and established documentation and processes.
- Enter required data into client systems and databases.
- Determine reasons for customer issues using a provided decision tree.
- Escalate unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments.

Requirements:

- High school diploma or equivalent.
- Minimum of one full year of recent contact center experience.
- Designated workspace free from noise and distractions.
- Reliable DSL or Cable Modem internet connection.
- Physically connect the provided Micro PC to the router or modem with a cable.
- Willingness to work mid to late shift schedules with days off during the week.
- Successfully complete a background check, including criminal, credit, drug screen, education, and employment verification.
- Must be located in the United States.
- Must be comfortable being on camera for this role.
- Not eligible for a referral bonus.

Desired Skills and Capabilities:

Skills/Knowledge:

- Acquires and applies job skills.
- Learns company policies and procedures.
- Completes assigned routine tasks.

Job Complexity:

- Works on routine to semi-routine assignments.
- Occasionally deviates from accepted practice.
- Has little or no role in decision-making.

Supervision:

- Receives detailed instructions and follows established procedures.
- Requires instructions on all assignments.
- Works under close supervision.

Additional Information:

- Global Payments Inc. is an equal opportunity employer.
- Global Payments provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
- Applicants requiring reasonable accommodation should notify a representative of the Human Resources Department.