Employer Industry: Payments Technology

Why consider this job opportunity:
- Salary of $15.00 per hour
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and recognition programs
- Opportunity to work with a dynamic team in a growing industry
- Flexible work schedule with mid to late shifts, including weekends
- Work remotely from anywhere in the U.S.

What to Expect (Job Responsibilities):
- Investigate potential credit card fraud cases based on alerts from the fraud detection system
- Respond to 25 or more account inquiries per hour, providing standardized responses
- Assist in completing lost or stolen reports and block compromised accounts
- Build credit card replacement orders and prepare shipping materials
- Maintain accurate documentation of investigations and customer interactions

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 6 months of contact center or work-from-home contact center experience in the last 18 months
- Ability to complete a background check, including criminal, drug, and credit checks
- Flexibility to work mid to late shifts, including weekends
- Must be on camera during work hours

How to Stand Out (Preferred Qualifications):
- 12 months of contact center or work-from-home contact center experience in the last 18 months
- Experience in banking customer service, fraud detection, or collections

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